Refund policy

Last updated: June 2026

 

Our 30-Day Satisfaction Guarantee

We stand behind what we make. If your dog tries our treats and doesn't take to them, we'll give you a full refund — no questions asked, no return required.

Our satisfaction guarantee applies to your first order per household. We limit it this way to keep things fair: one genuine trial per dog. If your dog loved it the first time, we'd love to hear why they changed their mind — just reach out.

 

How to Request a Refund

Email us at info@trulypetco.com within 30 days of your delivery date with:

—  Your order number

—  The name and email used to place the order

—  A brief note on what happened (helps us improve)

We'll process your refund within 5–10 business days to your original payment method. You won't be asked to ship anything back.

 

Damaged or Incorrect Orders

If your order arrives damaged or we sent the wrong item, contact us within 7 days of delivery. We'll send a replacement or issue a full refund immediately — your choice. Photos are helpful but not required.

 

What Isn't Covered

—  Orders beyond your first (our guarantee is one per household)

—  Dissatisfaction reported more than 30 days after delivery

—  Products purchased through third-party retailers — please contact them directly

 

Contact

info@trulypetco.com